IRCC’s new online case status tracker

Immigration, Refugees and Citizenship Canada (IRCC) has introduced the launch of a new online case status tracker.  Currently it is only available for permanent residence applicants in the spouse, partner and dependent child categories. IRCC will probably provide similar solutions to other groups of applicants while continuing to improve and introduce new tools to assist all applications. Ian Fraser (immigration minister) said that as IRCC implements measures to improve the customer experience, IRCC is also focusing on reducing application processing times. 

Client experience and faster processing

Ian Fraser said that as IRCC implements measures to improve the client experience, it is also focused on reducing processing times for applicants. Efforts to date have allowed average processing times for spousal sponsorship applicants to return to the service standard of 12 months for new applications.

Transparency

This tool will enable clients to keep track of their application and any needed actions required to keep it moving as quickly as possible. It also increases transparency by giving them access to all of the same information they would get if they contacted an IRCC client service agent.

“IRCC interacts with millions of clients in Canada and around the world every year, and we receive a high volume of application update requests by phone and by email at our Client Support Centre. We want to make sure clients can get timely answers to their application inquiries online. The development of digital case status trackers is part of IRCC’s ongoing efforts to provide meaningful and transparent information to clients, and to modernise our services to better respond to their needs,” said Fraser.

Related post: http://immigrants101.com/sample-letter-of-invitation-for-canada/

Historical information

The application tracker provides more detailed information for clients, including historical information, on their current case files

Fraser said: “I’m proud that Canada was able to welcome a record number of new permanent residents this past year. However, with the impacts of the pandemic, we know that there is more we can do to keep clients up to date on their applications. This new tracker is an example of how we are taking steps to give clients the dedicated and transparent service they expect and deserve, while continuing to make Canada the destination of choice for people who want to study, work and build a new life with their families.”